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1 In order for the support to be able to assist you with problems with the system, the appropriate access must be activated.
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3 To do this, go to "Client" -> "Settings" in the navigation menu and then to "Grant access for technical support".
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5 * The option "Grant access to the administration area" allows the support to view and change all settings! Accessing the data of the inbox is not possible with this option.
6 * The option "Grant access to the inbox" allows the support to have full access to the mailbox.
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8 [[image:grant_access_en.png]]
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10 Once the issue is resolved, make sure to revoke the access permission by unchecking the option.